Welcome to the Splunk Add-on for JIRA Atlassian Service Desk application documentation

The Splunk Add-on for JIRA Atlassian Service Desk provides alerts action for JIRA issues creation:

• Trigger JIRA issue creation from Splunk core alerts and Enterprise Security correlation searches

• Dynamic retrieval per JIRA project for types of issues and priority

• Dynamic assignment of priority (optional)

• Dynamic and/or static assignment of summary, description, assignee and labels

• Custom fields full capabilities via the embedded custom field structure in alerts (optional)

• Deduplication feature workflow with bi-directional integration, allows detecting a duplication issue creation request, and adding new comments automatically instead of creating duplicated issues

• Auto close JIRA issues based on pattern detection (state aware alerting)

• Attaching Splunk alert results to the JIRA issue in CSV, JSON or XLSXformat

• Resilient store JIRA issue creation, shall a JIRA issue fails to be created, the resilient workflow handles automatic retries with a resilient policy

• Monitoring of JIRA issue workflow via the embedded Overview dashboard and out of the box alerts

• Get any information from JIRA via the REST API custom command wrapper, generate and index to summary events or the metric store issues statistics per projects

Overview:

• About
• Compatibility
  • Splunk compatibility
  • Splunk Enterprise Security compatibility
  • Python support
  • Web Browser compatibility
  • JIRA compatibility
• Support
  • Splunk Community
  • Splunk community slack
  • Open a issue in Git
  • Email support
• Download
  • Splunk base
  • GitHub

Deployment and configuration:

• Deployment & Requirements
  • Deployment matrix
  • Dependencies
  • Role Based Access Control (RBAC)
  • Initial deployment
  • Upgrades
• Configuration
  • Configuring in Splunk Web
  • Configuring via REST API
  • Advanced configuration and more information
  • Distributed setup (passthrough mode)

User guide:

• User guide
  • Using the JIRA Service Desk alert action from alerts and correlation searches
  • Using the JIRA Service Desk alert adaptive response action from Splunk Enterprise Security
  • JIRA account & project
  • JIRA issue type
  • JIRA issue priority & dynamic priority
  • JIRA summary and description
  • JIRA attachment
  • JIRA Auto Close
  • JIRA Assignee, Reporter and Metadata
  • JIRA dedup behavior
  • JIRA custom fields
  • JIRA REST API wrapper
  • JIRA Overview custom command

Troubleshoot:

• Trouble shooting

Versions and build history:

• Release notes