Welcome to the Splunk Add-on for JIRA Atlassian Service Desk application documentation¶
The Splunk Add-on for JIRA Atlassian Service Desk provides alerts action for JIRA issues creation:
- Trigger JIRA issue creation from Splunk core alerts and Enterprise Security correlation searches
- Dynamic retrieval per JIRA project for types of issues and priority
- Dynamic assignment of priority (optional)
- Dynamic and/or static assignment of summary, description, assignee and labels
- Custom fields full capabilities via the embedded custom field structure in alerts (optional)
- Deduplication feature workflow with bi-directional integration, allows detecting a duplication issue creation request, and adding new comments automatically instead of creating duplicated issues
- Attaching Splunk alert results to the JIRA issue in CSV or JSON format
- Resilient store JIRA issue creation, shall a JIRA issue fails to be created, the resilient workflow handles automatic retries with a resilient policy
- Monitoring of JIRA issue workflow via the embedded Overview dashboard and out of the box alerts
- Get any information from JIRA via the REST API custom command wrapper, generate and index to summary events or the metric store issues statistics per projects
Overview:¶
Deployment and configuration:¶
User guide:¶
- User guide
- Using the JIRA Service Desk alert action from alerts and correlation searches
- Using the JIRA Service Desk alert adaptive response action from Splunk Enterprise Security
- JIRA project
- JIRA issue type
- JIRA issue priority
- JIRA issue dynamic priority
- JIRA summary and description
- JIRA assignee & reporter
- JIRA labels
- JIRA components
- JIRA dedup behavior
- JIRA attachment
- JIRA custom fields
- JIRA REST API wrapper